Programs Only - Steam, Sauna and Hot Tub Open (2024)

CANCELLATION AND WITHDRAWLS

General Programs
Full credits or refunds will be processed by contacting reception a minimum of 7 DAYS for pro-d day, winter break, spring break and summer camps and 3 DAYS prior to the start of all other courses/program start dates (less supply costs). No refunds or credits will be given for dates of classes that have passed unless a medical note is supplied, and proof of absence can be obtained.Full credits or refunds are issued when WSPR cancels a program or when a program is not convenient due to unforeseen course changes. Every effort will be made by WSPR staff to cancel a class/program in a timely manner (3 to 5 DAYS prior to program start date).

Birthday Parties
Full credits or refunds are issued for cancellations made at least 14 DAYS prior to program start date.

Aquatics

  • Swimming Lessons
    Prorated refunds or credits are issued for cancellations made before the SECOND CLASS. After the second class, a withdrawal and credit may be permitted for the remainder of the lesson set if at least 6 classes remain, and only if reception can fill the space from the waitlist.Withdrawal requests less than 72 HOURS prior to the upcoming lesson will be charged one lesson. Classes cannot be rescheduled. Makeup lessons are not provided.
  • Advanced Aquatic Courses
    Full credits or refunds are issued for cancellations made at least 7 DAYS prior to course start date. Cancellation requests with less than 7 days’ notice will only be permitted if class enrollment is not below its minimum of 6 participants. Cancellation requests and refunds of materials are not permitted once course has started.

Personal Training & Rehabilitation
At least 24 HOURS notice is required to reschedule personal training and rehabilitation appointments. Cancellation requests less than 24 HOURS prior to the upcoming appointment will be charged one session. Personal Training and Rehabilitation packages expire 6 months fromdate of purchase. Refunds may be issued for medical reasons at the discretion of the programsupervisor.

Childcare

  • Afterschool Care and Licensed Childcare – 10-Month Preschool and Nature Preschool
    Withdrawals require a minimum of 1 MONTH’s written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on December 1st). If 1 month’s notice is not given, a 1-month fee charge will apply. Notice of withdrawal must begiven by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be given directly to the program supervisor. No refunds or credits are given for days absent due to illness, appointments, extracurricularactivities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.
  • Licensed Childcare – Daycare
    Withdrawals require a minimum of 2 MONTHS’ written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on January 1st). If 2 months’ notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be givenby the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be emailed to the licensed daycare & preschool programmer. No refunds or credits are given for days absent due to illness, appointments, extracurricularactivities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.

Passes and Memberships

Visit Passes, 1-month and 3-month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership. Annual adult and annual family memberships are eligible for a one-time extension for leaves exceeding 30 days. Leaves ofless than 30 days may be granted for medical or personal emergencies. Requests may be granted for cancellations of annual memberships for relocation or medical reasons. Cancellations are effective at the end of the current month.

Greater Victoria Annual Regional Memberships

Are non-transferable, non-refundable and are not eligible for extensions. A $5 replacement fee applies if a pass is lost or stolen. In the event a patron is suspended or banned from the facility the GVAC Regional pass/card must be confiscated and destroyed. Notification is then sent to theRegional Managers Group to inform them of the termination.

Facility Rentals

Cancellation requests must be made at least 30 DAYS prior to the date of occupancy. Within 30 days of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental.In the event that WSPR must cancel usage, they attempt to provide a minimum of 14 DAYS advance notice.


REFUNDS AND ACCOUNTING

Overdue Accounts
Two percent interest may be charged to invoices and accounts more than thirty days overdue. Delinquent accounts are assessed on a case-by-case basis and may result in withdrawal from programs and may be sent to a collection agency.

Refunds/Credits
Credits are valid for two years from the date of issue. Payments made by credit card or debit will be credited to the original credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days.A $25 fee may apply to NSF cheques, credit card or electronic fund transfer rejections. Refunds may be granted at the discretion of WSPRS staff. Documentation may be required. Some exceptions may apply and will be listed on your program receipts.

  • Medical Reasons
    Withdrawals from a program or requests to cancel a pass due to medical reasons must be accompanied by a doctor’s note.
  • Relocation to a Community Outside of Greater Victoria
    A refund will be processed once the cardholder completes a refund request form and returns the pass. Refunds will be calculated from the date of request. The refund will be processed within 14 working days and forwarded to the pass holder’s relocated address.
  • Additional Information
    Occasionally, a facility may be unavailable due to events, holidays, or closures. In these cases, the pass holder will not be credited. In addition, memberships will not be placed on hold due to vacation or personal circ*mstances. If the patron is a regional pass holder, the regional admissions card MUST be returned for a cancellation due to medical or relocation reasons stated above. Refunds or credits will be calculated from the date the card is returned.

NSF Fees

All dishonored payments (bank or credit card) are subject to a $25 service charge (NSF Fee) and may cause the account to be frozen until paid. (This fee is in addition to any fees charged by the patron’s financial institution).

Payment Plan Administration Fee
The pre-authorized debit (PAD) plan provides an opportunity to make equal monthly payments for the WSPR annual pass, regional annual pass, and designated registered programs. Payments are made by authorizing the automatic transfer of payments from a chequing account at any Canadian banking institution or to a valid credit card.

Client Accounts
Any individual conducting fraudulent activity on their client account may have their facility access suspended.

Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will only be used to manage and administer your WSPR account including program registration, membership or rentals. Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.

Programs Only - Steam, Sauna and Hot Tub Open (2024)

FAQs

What is the sequence of sauna and steam room? ›

The intense dry heat can stimulate a deep sweat, helping to flush out toxins and cleanse the skin. This can be particularly beneficial for those looking to improve skin health or detoxify the body. Following the sauna with a steam room session can then help to hydrate the skin and soothe the muscles.

Which order should you go in sauna and steam room? ›

While there's no hard and fast rule for which is best to use first, some people prefer to start with the sauna and end with the steam room. Before you enter the sauna, drink one to two glasses of water and rinse off in a shower. Warm yourself in a dry sauna for up to 10 minutes without adding humidity.

Are steam rooms good for your lungs? ›

The heat from a steam room opens up the mucous membranes around the body, allowing deeper, easier breathing. The steam from a steam room can break up the congestion in the sinuses and lungs and, therefore, might help treat colds, unblock sinuses, and aid breathing. Learn about other ways to clear sinus congestion here.

Which is better for arthritis, hot tub or sauna? ›

While hot tubs help soothe sore muscles, saunas often pull the double duty of aiding not only muscular discomfort but also joint pain and improving flexibility. According to the Arthritis Foundation, heat treatment, such as that offered by infrared saunas, can help reduce arthritis pain.

Should you go in the hot tub or sauna first? ›

Should I Hot Tub Before or After the Sauna? If you're using both, start with the sauna before transitioning to the hot tub.

Do you burn more fat in a sauna or steam room? ›

Saunas also help to regulate lipids such as fats and cholesterol, playing a massive role in weight loss. A sauna can also assist in muscle recovery, as can a steam room. Ultimately, many find saunas to have more health benefits overall which is why they're commonly selected as the preferred weight loss method.

Should you go to the spa before or after the sauna? ›

Start with the sauna

This can help warm up your muscles and improve blood flow – which can improve your swimming performance and make soaking in the spa more effective.

Should you sauna first or bath first? ›

People use their saunas for many different reasons. If you want to increase perspiration to encourage weight loss and removal of toxins you should shower before an infrared sauna (a hot shower) as this can help to up your perspiration levels. However, we do recommend that you should shower after an infrared sauna too.

Is it better to sit in sauna or steam room? ›

Saunas, with their dry heat, are renowned for improving circulation, promoting detoxification through sweat, and inducing muscle relaxation. On the other hand, steam rooms excel in respiratory benefits, providing relief for conditions like asthma and sinus congestion due to the moist, steam-filled air.

Does steam reduce belly fat? ›

No, sweating is not directly related to weight loss. While sweating may be an indication that the body is working hard, it is not the same as burning fat. Do saunas or steam rooms help with fat loss? No, while they may help with temporary water weight loss due to sweating, they do not contribute to long-term fat loss.

Should I shower after a steam room? ›

Regardless if you're planning to use a public or a personal sauna, it's usually a good idea to shower before and after your session to prevent spreading and picking up germs and bacteria.

Does steam break up mucus in lungs? ›

Also called steam therapy, it involves the inhalation of water vapor. The warm, moist air is thought to work by loosening the mucus in the nasal passages, throat, and lungs.

Do hot tubs detox your body? ›

Similar to sitting in a sauna, hot tubs can help you to detox your body through a deep and invigorating sweat. The water inside most modern hot tubs is heated to around 100°F to 104°F. While spending time inside your spa, your core body temperature will rise, ultimately leading to sweat.

Is a hot tub good for degenerative disc disease? ›

Pinched nerves, disc problems, and a host of other injuries can cause chronic pain in your lower back. This is where we should note that something like a hot tub will provide temporary relief but won't solve the problem itself. Disease: Conditions like degenerative disc disease arise as you age.

Will insurance pay for a hot tub if you have arthritis? ›

If your doctor prescribes hot tub therapy or hydrotherapy for a specific medical condition, like chronic pain, arthritis, or muscle spasms, there's a slim chance your insurance might cover some of the cost, but be prepared to jump through hoops and provide extensive documentation to prove medical necessity.

Should you go in the sauna or steam room first? ›

There's no hard and fast rule, and steam room and sauna advocates often disagree! We prefer to start with a sauna session for gradual acclimatisation to the heat before you experience the humidity of a steam room, we also find our muscles are more relaxed and our pores feel cleaner.

How to use sauna and steam room together? ›

THE STARTER CIRCUIT
  1. Steam Room, 5-10 Minutes.
  2. Short break.
  3. Sauna, 15 minutes (or as long as you can handle)
  4. Cold Plunge, 1-3 minutes for maximum results.
  5. Continue to rotate between hot and cold on your own journey.
Nov 25, 2023

What should I do before steam or sauna? ›

Rinse off in the shower

Take a warm shower just before your sauna session so you don't bring any dirt in. It also helps to open your pores and relax your muscles. But remember to dry completely off to sweat more quickly.

What is the etiquette for steam room and sauna? ›

In any steam room or public sauna, you always want to carry in a towel to sit on. This is considered most sanitary and a necessary element of sauna etiquette. Whether you're nude or not, bringing in a towel shows you know what you're doing. Don't wear a swimsuit.

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