From a website that just won’t load to a streaming television show that keeps buffering at all the best moments, noticeable gaps in a normally seamless internet experience are hard to ignore. If you’ve been having less-than-stellar experiences lately and are wondering how to fix slow internet, here are a few possible culpritsand solutions.
Find the "sweet spot" for your gateway device
If you're utilizing an advanced wireless 5G Gateway device like the one offered by T-Mobile Home Internet, the fix is often simple. Just place your gateway close to a window or high up on an upper floor or bookshelf facing the nearest T-Mobile cell tower. You can even use the T-Mobile Internet app to help find the ideal location for your device, check signal strength, monitor connected devices, update your network name/password, and more—so you can stay easily connected at home.
Adding a mesh coverage device can also boost your home’s connectivity. Instead of relying on a single gateway device, mesh coverage uses multiple access points to help bring internet to every corner of your home and even outdoors.
Reposition your router
If your internet service provider (ISP) utilizes a standard routerand there are areas in your home where slow Wi-Fi seems to be the norm, it might help to move your router around until you find an ideal spot. It can be tempting to hide wired, unsightly equipment like modems and routers behind a sofa or push them to the back of a bookshelf, but they really need to be in the clear to work their best, as certain barriers, like bookcases or metal, can make your signal weaker.
See if you’ve hit a data cap
Just like when yourcar runs out of gas, your home internet can burn through allotted data on some plans as well. If you suspect this might be the case, the best thing to do is to conduct a speed test. A speed test will tell you what your internet speeds are, and a quick look at your plan will tell you what they normally should be. If your speeds are as promised but you've outgrown your plan—it may be time to upgrade.
Use of VPN
A virtual private network (VPN) creates a secure connection between your device and the internet by sending your data through servers located in faraway states and countries before sending it to its final destination. This masks your IP address and allows you to browse the internet anonymously. However, the problem with using a VPN for privacy is the fact that all those extra steps can seriously slow down your downloads. If you’re always using a VPN instead of reserving them for risky situations, such as public Wi-Fi, it’s possible you’re slowing things down for yourself. If you’re on your private Wi-Fi network, consider disabling your VPN for faster speeds.
Malware
Spyware, viruses, and other malware can seriously affect your speeds as well—especially on your home computer or laptop. Spyware is sometimes used on computers to monitor actions like keystrokes and internet use, which adds delays to everything from website loading times to how quickly you can type an email. For computers, viruses act just like they do in the human body: lines of code attempt to propagate themselves over and over, usually sending copies through email. Viruses can send hundreds of emails a minute, which leaves little room for your computer to do anything else, slowing down both computer functions and internet speeds. To combat spyware, run regular antispyware checks on your computer, and to prevent and monitor for viruses, install antivirus software and make sure it’s always up to date.
Outdated equipment
It's possible that your modem and router are simply outdated, especially if you've purchased your own and haven't updated in a long time. While modems need to be replaced less frequently than routers, modems should be replaced at least every four or five years. Meanwhile, Wi-Fi technology changes at a more rapid pace, and if you have connected devices that support Wi-Fi 6, for example, but don’t have a Wi-Fi 6 router, it might be time to consider investing in newer technology.
T-Mobile Home Internet utilizes a wireless 5G Gateway device in tandem with the next generation of Wi-Fi 6 technology to keep you connected at home. See if it's available in your area now and then find a plan that's right for you.
Your T-Mobile 5G Home Internet may be slow if the incoming internet signal isn't strong enough. You can see your gateway's signal strength using the meter on the gateway's LCD screen or within the T-Mobile Internet app. Good internet gateway placement is crucial with 5G internet services like T-Mobile's.
Other electronic devices in your home, such as microwaves, cordless phones, and baby monitors, can interfere with your 5G signal, causing slow internet speeds. Symptoms: Performance drops when certain devices are in use. Solution: Keep your 5G gateway away from other electronic devices that may cause interference.
In 4G LTE and 5G networks, signal quality is measured as SINR. Increasing your SINR can have a dramatic impact on your connection speeds. The best way to improve SINR is to use a directional outdoor antenna, either connected to a signal booster or directly to an LTE or 5G hotspot.
Slow Internet: On your T-Mobile account, check that you haven't used all of your high-speed data bucket. Refer to Data speeds for more information. If you used 50 GB of data this bill cycle, you're subject to lower network prioritization during times of local congestion.
A weak signal can happen for a number of reasons: Your router is too far away from devices. Physical interferences like thick walls, floors, or other appliances. Too many people or devices connected to one network.
Use the Right Antenna. Outdoor antennas are key for a good indoor signal. They connect to your router or signal booster to get the best possible 5G or 4G signal inside to the inside device. If you are in an area where the signal is weak, having a good donor antenna can improve both signal strength and signal quality.
A slow internet connection may be due to a variety of reasons. It could be your inefficient router, internet service provider (ISP) bandwidth throttling, outdated devices, or even malware. While speeding up your internet connection on your computer is not always easy, there are ways to optimize it.
T-Mobile 5G Home Internet and Home Internet Plus customers receive consistent speeds of at least 25 Mbps and see typical download speeds between 72 – 245 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming.
If you have a weak Wi-Fi signal on your device, try switching to 2.4GHz. The 2.4GHz frequency band specializes in range and getting through obstructions. You should use 2.4 GHz Wi-Fi when you're far from the T-Mobile gateway or there are Wi-Fi obstructions between your device and the gateway.
Many people have slow and unreliable internet connections over 3G/4G/LTE and 5G networks. This is often due to poor signal strength and in the majority of cases, it can be improved. This is achieved by connecting external antennas to your broadband router/modem and pointing them towards your carriers cell tower.
Wireless internet, like 5G home internet and fixed wireless connections, uses radio waves to transmit data between access points and devices, similar to cell phone services. Unfortunately, weather can affect wireless internet in a few ways.Mainly by disrupting the pathways of the radio waves.
Run speed tests with your Verizon Internet Gateway at the windows closest to each nearby tower (If you have multiple floors, perform this process on each floor).
Place your Verizon Internet Gateway at the location with the fastest data speeds.
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